We help healthcare providers improve their patient satisfaction scores by using data analytics to measure the quality of their healthcare services in alignment with Center for Medicare & Medicaid Services (CMS) and ISO 9001 standards.
The quality and efficiency of the healthcare system are critical to the growth of our economy and the impact of health care cost on consumers. CMS has developed a standardized system for providers to record their quality measures, which is defined as the process of using data to evaluate performance excellence in health care services. In order to improve patient care, health care organizations need to have a systematic process for evaluating the quality of their health care structure, processes, outcomes, and patient experiences. An effective quality measurement system will address these pivotal questions:
- What are the key characteristics of the organizational setting (i.e., offerings, structure, facilities, workforce, and policies related to care)?
- How do you determine whether services provided to patients met the recommended guidelines of care?
- How do you evaluate patient health as a result of the care received? What are your outcomes?
- How do patients feel about their level of care and experience?
- What are the key indicators of the organization’s implementation of value-based care?
- How well is your organization performing against established benchmarks?
- What are your opportunities for improving the effectiveness and efficiency of quality patient care?
Precise Data Consulting provides monitoring and evaluation services to health care organizations in the following capacities:
- Monitor and evaluate the measures, outcomes, and results of Key Performance Indicators (KPIs) identified as standards of excellence in quality of care and consensus.
- Perform data analysis and professional consultations to decision-makers by interpreting results and increasing capacity to translate results into solutions.
- Evaluate the overall impact of excellence and quality of health care offerings to provide “big picture” view of operations in alignment with CMS, ISO 9001, and other performance standards (identifying strengths and opportunities for improvement).
- Professional consultations to healthcare programs, boards, and facilities to provide expert knowledge in quantitative and qualitative data analysis to improve efficiency.
- Develop and administer methods of qualitative data collection – i.e., surveys, focus groups, interviews, observations, etc., – to gauge stakeholders’ perspective of health care quality.